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RAM TV - Radio & Electronics ● Jetzt geöffnet

RAM TV - Radio & Electronics

★ 4,4
37 Bewertungen
Adresse
199 Broadway, Taunton, MA 02780
Telefon
(508) ...
Standort
Werbung
Über diesen Kundendienst

RAM TV - Radio & Electronics ist ein etablierter Kundendienst für Unterhaltungselektronik mit Sitz in Taunton, Massachusetts. Das Unternehmen mit der Adresse 199 Broadway hat sich auf die professionelle Reparatur und Wartung von Fernsehgeräten spezialisiert und blickt auf langjährige Erfahrung im Bereich Radio & Electronics zurück. Ausgezeichnet durch eine hohe Kundenzufriedenheit zeichnet sich RAM TV durch direkte Kommunikation, technisches Know-how und einen zuverlässigen Service aus.

Leistungen und Service

Der Service von RAM TV konzentriert sich auf die Reparatur und Fehlerbehebung bei modernen Fernsehgeräten, darunter Marken wie Samsung und LG, insbesondere bei hochwertigen Modellen wie OLED-TVs. Das Leistungsspektrum umfasst die Diagnose und den Austausch von defekten Komponenten, beispielsweise Soundboards oder Panels. Als autorisierter Servicepartner arbeitet das Unternehmen eng mit Herstellern zusammen und koordiniert auch die Beschaffung von Originalersatzteilen. Der Service erfolgt sowohl in der eigenen Werkstatt als auch beim Kunden vor Ort.

Kundenerfahrungen

Die positiven Kundenbewertungen heben besonders die Professionalität und das Engagement des Teams hervor. Kunden loben die Techniker wie Steve für ihre schnelle, kompetente Arbeit, die oft innerhalb einer Stunde erledigt ist, sowie die umfassende Erklärung der durchgeführten Reparaturen. Die Organisation durch Mary wird für ihre proaktive Kommunikation geschätzt; sie bleibt vom ersten Kontakt über die Teilebeschaffung bis zur Terminvereinbarung in ständigem Austausch und informiert Kunden sogar mit einem Vorlauf vor dem Eintreffen des Technikers. Mehrere Erfahrungsberichte betonen, wie RAM TV Probleme löste, nachdem andere Dienstleister versagten, und dabei stets den Überblick behielt und den Kunden auf dem Laufenden hielt.

Für eine reibungslose Abwicklung ist RAM TV unter der Telefonnummer (508) 824-8076 zu den Geschäftszeiten von Montag bis Freitag, 9:00 bis 17:00 Uhr, erreichbar. Termine werden kundenorientiert und nach Möglichkeit zu passenden Zeiten vereinbart. Weitere Details zum Service und zur Kontaktaufnahme finden Sie auf der Firmenwebsite unter http://www.ramtv.biz/.

Kundenbewertungen (34)
My Customer Service repair ‘s name was Steve and Mary and they very professional very experienced very helpful and very polite and I want to say thank you for for their wonderful service and for the company to provide the help and I highly recommend them to repair your TVs!!!
RAM TV recently repaired my LG OLED TV and did an outstanding job. Through no fault of theirs, the process was delayed by LG and a panel distributor, but the RAM folks stayed diligently on top of things and kept me updated. Great people do still make a difference. Very knowledgeable and professional.
Had Ram TV out to fix the sound on my Samsung TV and couldn't be happier. This issue had happened previously and Samsung sent out Willistown Repair from NY. They made me wait two weeks for an appointment, supposedly fixed the issue, the tech said it was a new sound board, but 2 months later, sound is out again. Again, Samsung wanted to send out Willistown, who canceled on me 3 days before the appointment. Called Samsung back, I am NOT pleased at this point. They sent me to Ram TV. Mary at Ram TV stayed in touch with me from the initial contact, to the receipt of the parts and scheduling an appointment convenient for me, and then a 15 minute heads up that the repair guy would be here so I could corral my dogs. The repair man was polite, courteous, explained everything to me as he went along and my TV is now functional again. VERY happy with Ram TV's service!
Steve did an excellent job repairing my Samsung smartTV. He was very professional and fast, got it fixed in less than an hour! I had to dock a star because I wasn’t overly impressed with Mary’s professionalism over the phone. She called me at work asking if I could set up my appointment on January 2nd (which was a Thursday), and that they can apparently only come out from 11-3 during the work week. I told her I’m only available on weekends because I work full time Monday-Friday. I also informed her that nobody lives with me so nobody can let the repair guy in when I’m not here. When I told her this she was sighing over the phone, saying things like “oh that’s ridiculous that you don’t have 1/2 off because most people do”, and “oh I wish you told us that earlier” (I tried to when she called me the last time to order parts but she cut me off and said they weren’t scheduling my appointment yet), and “oh this means we’re going to have to schedule someone to come on a Saturday, this is ridiculous”. And then on the day of my appointment, Steve had trouble finding my unit and getting into the building. I gave her directions to pass along to Steve and she gave me his number and essentially told me to “tell him myself”. I texted Steve how to access the building, only to find out after letting him in that his phone filters out messages from unknown numbers. So Mary calls me back with the same negative attitude saying “it’s ridiculous” that Steve can’t get into my building and starts acting like it’s my fault, even though Steve said Mary knows his phone filters messages from unknown senders. Look I get people don’t enjoy having to work weekends. However, I just started a new job here 2 weeks ago, I don’t have any PTO yet, and I’m paid hourly. My position also is not remote/hybrid. If I had to take time off for this during the week, I wouldn’t get paid. I’m extremely grateful Steve was accommodating/professional about being able to come out this Saturday and did the repairs in a timely manner. Complaining about my limited availability over the phone while I’m at work is blatantly rude. Also calling me and sighing over the phone and repeatedly saying “this is ridiculous” when I’m trying to help Steve into the building while you sit there on the phone and did nothing to help is ridiculous and also blatantly rude. If you don’t want to schedule appointments Saturday then have more flexibility with your scheduling during the regular week. You can’t tell me I’m the only customer you’ve worked with who works a 9-5 M-F. Unreal.
Mary and Steve fixed my LG OLED 3d TV and an incredible job. It was not an easy job but they took the time , informed me every step of the way , and I could not be any happier. I totally recommend RAM TV and will definitely use them again if need be. Thank you both again, Great Job hands 👏

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